FAQ
Are your flowers real?
Yes, they are! Every piece is made using real, natural flowers, carefully preserved in resin so you can enjoy their beauty for years to come.
Do you ship across India?
Yes, we do! We currently ship only within India and deliver to all cities across the country.
How long will my order take to arrive?
Orders are usually processed within 2 – 3 business days. Once dispatched, orders within West Bengal typically arrive in 3 – 4 days, and 7 – 10 days for the rest of India. Delivery times are estimates and may vary due to courier delays or weather conditions.
Do you offer Cash on Delivery (COD)?
Yes, we do. Cash on Delivery is available across India for a flat charge of ₹40 per order.
What are the shipping charges?
Spend ₹999 or more and your delivery is free. For orders below ₹999, a flat charge of ₹65 applies. Our Glass Garden pieces carry a flat shipping charge of ₹100, as they are heavier, more delicate items.
Can I track my order?
Yes! Once your order has been dispatched, we’ll email you a tracking link from our courier partner. Just enter your AWB ID to see exactly where your order is.
How should I care for my jewellery?
Our resin pieces are best kept away from direct sunlight, water and harsh chemicals. A soft, dry cloth is all you need to keep them looking their best
What if my order arrives damaged?
We pack every order with a lot of care, but if your parcel arrives damaged or tampered with, please don’t accept it or send us clear photos or a short video within 24 hours of delivery, and we’ll sort it out for you as soon as possible.
What if I want to return the product I received?
We’re unable to accept returns once the product is delivered.
However, if you face any concerns or issues, our support team is always happy to help you find the best solution.
Will two products look exactly the same?
We make limited batches of one product. Because each one is handmade with real flowers, every piece has its own little differences which is what makes yours truly unique.
Can I cancel or change my order after placing it?
Yes, you can, but as there’s no cancellation option on our website, you’ll need to call or message us on WhatsApp within 24 hours of placing your order. Please note that once an order has been dispatched, we’re unable to make any changes or cancellations.
Do you offer custom or personalised orders?
Yes, we do! We’re happy to create personalised and custom pieces for you. Just call or message us on WhatsApp to share your idea, and we’ll help bring it to life.
Do you ship internationally?
At the moment, we ship only within India (all cities)
How can I reach you?
You can email us at contact@mystikfalls.in, or call or message us on WhatsApp at +91 89670 18149. If you have any other questions about our jewellery, feel free to drop us a message on WhatsApp. We’re always happy to help.