Terms of Service

General Conditions

We reserve the right to refuse service, or to cancel or limit any order, at our discretion. We may also update, pause or withdraw parts of the website from time to time without prior notice.

Please don’t reproduce, copy, resell or use any part of our website, brand assets, product designs or other original materials without our written permission.

Our Handcrafted Products & Natural Variations

MystikFalls creates real flower jewellery, handcrafted resin art and nature-inspired home décor. Because every piece is made by hand with real flowers and natural materials:

Small variations in colour, botanical shape, resin clarity and finish are natural and to be expected.
Each piece is unique and may differ slightly from the photographs on our website.
Differences in lighting, camera and screen settings can also affect how colours appear on your device.

These natural variations are part of the charm of handmade work and are not considered defects.

(We’ll also be adding handmade candles and decorative planters to our collection soon.)

Pricing & Availability

All prices on our website may change from time to time without prior notice. We may also add new products, update existing ones, or discontinue items and limit the quantity available for purchase. We won’t be liable for any loss arising from a change in price or a product becoming unavailable.

Orders Acceptance & Cancellation

We reserve the right to accept or decline any order. An order may be cancelled for reasons including:

Stock being unavailable
Incomplete or incorrect customer information
Payment failure or a declined transaction
Suspected fraudulent or unauthorised activity
A technical error on the website

If we cancel an order for any of these reasons, you’ll receive a full refund.

You can cancel or change your own order within 24 hours of placing it by calling or messaging us on WhatsApp at +91 8967018149. Once an order has been dispatched, it can’t be cancelled or changed. Please note that customised or personalised orders cannot be cancelled once confirmed, as we begin crafting them straight away.

Your Account & Details

Please make sure the details you give us are complete and correct — your full name, a valid shipping and billing address, an active phone number and a working email address. We can’t take responsibility for delays or non-delivery caused by incorrect or incomplete information.

Shipping & Delivery

We dispatch orders through trusted courier partners.

Processing time: orders are usually processed within about a week, depending on the level of customisation involved. Ready-to-ship pieces are dispatched sooner; customised pieces take a little longer.

Delivery time (after dispatch):

Within West Bengal: 3 to 4 days
Rest of India: 7 to 10 days

Shipping charges: orders of ₹999 and above ship free. For orders below ₹999, a flat charge of ₹65 applies. Our Glass Garden pieces carry a flat shipping charge of ₹100, as they are heavier and more delicate.

Cash on Delivery is available across India for a flat charge of ₹40 per order.

Delivery times are estimates and may vary due to courier delays, weather, festive-season load, or incorrect shipping details, none of which are within our control.

Returns, Refunds & Replacements

As every piece is handcrafted to order, we’re unable to accept returns or exchanges once a product has been delivered, including for a change of mind.

If your order arrives damaged, defective or incorrect, please contact us within 24 hours of delivery at contact@mystikfalls.in or on WhatsApp at +91 89670 18149, with clear photos or a short video and your order details. A short unboxing video is always helpful in sorting your claim quickly, though not mandatory.

Once we’ve confirmed the issue, if the piece is in stock we’ll send a free replacement; if it’s out of stock, we’ll refund you in full. You won’t need to send the damaged piece back. Customised or personalised items can’t be returned or refunded except where they arrive damaged. Full details are in our Return & Refund Policy.

Fragility & Care

Our jewellery, resin art and floral décor are delicate by nature. We can’t take responsibility for damage caused after delivery through:

Dropping, impact or mishandling
Bending or pressure
Exposure to moisture, sweat, perfume, cosmetics or heat
Improper storage or care

We share care tips with your order, and gentle handling will keep your piece looking beautiful for years.

Materials & Allergy Advisory

Our pieces may contain epoxy resin, metal bases (golden, silver, oxidised or antique finish), natural dried flowers, and pigments. If you have any allergies or sensitivities, please check the product materials before buying. We’re unable to take responsibility for any allergic reaction.

Reviews & Submissions

If you share a review, photograph, testimonial or suggestion with us, you give us permission to edit, publish and use it across our marketing and social media, without compensation. We may remove any content we find offensive, misleading or inappropriate.

Things You Agree Not to Do

When using our website, please don’t:

Break any local, national or international law
Harass, abuse or threaten anyone
Upload malware or harmful code
Make fraudulent return or refund claims
Misuse offers, referral codes or discounts
Impersonate any person or business
Interfere with the website’s security or performance

Errors & Corrections

Occasionally our website may contain a typo, or an error in pricing, description or availability. We reserve the right to correct any such error without prior notice.

Your Personal Information

Any personal information you share with us is handled in line with our Privacy Policy, which explains how we collect, use, store and protect your data. We share your details such as your name, address and phone number only with our courier partners, and only so that your order can be delivered to you. We never sell or share your information with anyone else for any other purpose.

Service Disclaimer

Our products and website are provided on an “as is” and “as available” basis. We can’t guarantee uninterrupted or error-free website performance, exact colour accuracy across all screens, or precise delivery timelines, as courier delays can occur.

Limitation of Liability

To the extent permitted by law, MystikFalls won’t be liable for courier delays, damage after delivery, allergic reactions, misuse or improper storage of products, or issues arising from third-party services. Our maximum liability is limited to the value of the product purchased.

Ending Access

We may restrict or end your access to our services if you breach these terms or misuse the website. Anything owed before that point remains payable.

Governing Law & Jurisdiction

These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts at Bongaon, West Bengal.

Changes to These Terms

We may update these terms from time to time. Any significant changes will be posted on our website, and continuing to use the site after that means you accept the updated terms.

Need Help?

If anything here isn’t clear, do get in touch we’re always happy to explain.

Email: contact@mystikfalls.in
Phone / WhatsApp: +91 89670 18149