Return & Refund Policy

At MystikFalls, every piece we create carries a touch of nature and the hands of our artisans. Because we work with real flowers, botanicals and other natural materials, each product has its own unique character. Small variations in colour, shape or design are a natural part of the handmade process and are not considered defects.

To help you understand how we handle damaged or incorrect orders, we’ve set everything out below in a simple, transparent way.

We Don’t Accept Returns or Exchanges

As every piece is handcrafted to order, we’re unable to accept returns or exchanges once a product has been delivered — including for a change of mind.

If Your Order Arrives Damaged or Incorrect

We do, of course, want to put things right if something goes wrong on the way to you.

If your order arrives damaged, defective or incorrect (wrong item, design or size), please contact us within 24 hours of delivery at contact@mystikfalls.in, or on WhatsApp at +91 89670 18149, with clear photos or a short video and your order details.

Please note: requests made after 24 hours, or without proper photos or evidence, unfortunately cannot be accepted.

How We Put It Right

Once we’ve seen your photos and confirmed the issue:

If the piece is in stock, we’ll send you a replacement
If it’s out of stock, we’ll refund you in full.
You don’t need to send the damaged piece back to us, just share the photos or video, and we’ll take it from there.
Refunds are made to your original method of payment. For Cash on Delivery orders, we’ll refund by bank transfer or UPI, and will ask you for those details.
Please allow 7–10 working days for the refund to be processed, and a further 5–7 working days for it to appear in your account, depending on your bank status.

Non-Returnable Items

Even where a piece arrives damaged, we’re unable to offer a replacement or refund for:

Customised or personalised jewellery.
Items that have been worn, used or damaged after delivery.
Glass Garden pieces broken after unpacking, while arranging or handling them at home.

(This will also apply to our candles and decorative planters, which we’ll be launching soon.)

Cancelling or Changing Your Order

You can cancel or change your order within 24 hours of placing it. As there’s no cancellation option on our website, please call or message us on WhatsApp at +91 89670 18149. Once an order has been dispatched, we’re unable to make any changes or cancellations.

Damaged or Tampered Parcels

We pack every order with a lot of care, but sometimes things get damaged along the way. If your parcel arrives looking damaged or tampered with, please don’t accept it or if you’ve already received it, send us clear photos or a short video within 24 hours of delivery, and we’ll sort it out for you as quickly as possible.

Our Glass Garden pieces are especially delicate, being made with preserved flowers and natural elements, so we do encourage gentle handling when opening your parcel.

Need Help?

If you have any questions about your order, do get in touch we’re always happy to help.

Email: contact@mystikfalls.in
Phone / WhatsApp: +91 89670 18149