Shipping Policy
Last Updated: December 2025
Thank you for shopping with MystikFalls. Each of our pieces is made by hand, so we take real care in getting your order safely and swiftly into your hands. Please take a moment to read through our shipping policy, so you know exactly what to expect once you have placed an order.
Order Processing Time
As everything we make is handcrafted, orders are usually processed within 2 to 3 business days of payment.
During high-demand periods, festivals or sales, The processing time may extend slightly. we are always working to get your order ready as quickly as we can.
Where We Ship
At the moment, we ship right across India. We do not offer international delivery just yet, though we very much hope to in the future.
Shipping Methods & Delivery Time
We work with trusted courier partners to make sure your parcel arrives in good hands. How quickly it reaches you depends a little on where you are. Within West Bengal, your order should arrive within 3 to 4 working days of dispatch. For all other states across India, please allow 7 to 10 wokring days.
Please note: delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.
Shipping Charges
We like to keep things simple, with one clear rule that applies right across the country. Shipping charges depend on your order value, and product type:
Spend ₹999 or more and enjoy free delivery. For orders below ₹999, a flat shipping charge of ₹65 applies.
Our Glass Garden pieces are the one exception. As these are heavier, more delicate items, they carry a flat shipping charge of ₹100
Cash On Delivery Charges
Cash on Delivery is available for a flat charge of ₹40 per order.
Please note: Whatever applies to your order, the exact shipping charge is always shown clearly at checkout before you pay.
Order Tracking
You can follow your parcel every step of the way. There is a dedicated order tracking page on our website, and once your order has been dispatched, we will email you a tracking link directly from our courier partner. Simply enter your AWB ID and you will be able to see your order status.
Please Check Your Details
Before you place your order, please make sure your address, phone number and email are correct. We cannot take responsibility for delays or non-delivery caused by incorrect or incomplete address details.
Delayed & Lost Shipments
Sometimes things don’t go to plan. If your order is taking longer than expected, just reach out to us at contact@mystikfalls.in, or call or message us on WhatsApp using the details below. And if a parcel ever goes missing, we’ll work with the courier to sort it out for you.
Damaged or Tampered Parcels
We pack every order with a lot of care, but sometimes things get damaged along the way. If your parcel arrives looking damaged or tampered with, please don’t accept it or if you’ve already received it, send us clear photos or a short video within 24 hours of delivery. This helps us sort things out for you as soon as possible.
International Orders
For now, MystikFalls ships within India only and does not offer international delivery.
Contact Us
If you have any questions regarding shipping, feel free to contact us:
Email: contact@mystikfalls.in
Phone/Whatsapp: +91 8967018149